Shipping and Returns

SHIPPING

 

Holiday Shipping: Place orders by December 15th for Standard Shipping or by 1pm on December 19th for 2 Day Express and guarantee delivery by Christmas.

Orders ship from our warehouse within 48 hours unless the items are made to order or presale item. If you are interested in having your order shipment expedited for an extra cost please email  info@porta-nyc.com. At the moment we do not offer international shipping. Please check back in the future for changes,

RETURNS

We accept returns for 10 days after receiving your order. All returned products must be in their original packaging and in original condition. Shipping costs are nonrefundable and customers will assume the cost of return shipping. Provided that the items are received in their original condition, a refund for the full amount of the item will be issued, minus the return shipping fee.

To return/exchange an item, please info@porta-nyc.com with your order number and reason for the return. We will respond quickly with instructions for how to initiate the return.

All sale or promotion items are final sale.