Shipping and Returns
SHIPPING
Orders ship from our warehouse within 48 hours unless the items are made to order or presale item. If you are interested in having your order shipment expedited for an extra cost please email info@porta-nyc.com. At the moment we do not offer international shipping. Please check back in the future for changes,
RETURNS
Most products may be returned or exchanged within 10 days of purchase, with the exception of art, special orders and sale items which are final sale. All returned products must be in their original packaging and in original condition. Shipping costs are nonrefundable and customers will assume the cost of return shipping. Provided that the items are received in their original condition, a refund for the full amount of the item will be issued, minus the return shipping fee.
To return/exchange an item, please info@porta-nyc.com with your order number and reason for the return. We will respond quickly with instructions for how to initiate the return.
All sale or promotion items are final sale.